Refunds & Returns Policy
Giftyne accepts returns and refunds on eligible domestic online orders subject to defined conditions. Eligibility depends on delivery timeline, product condition, and documentation.
Handmade crochet products contain natural variations in stitch tension, loop size, petal shape, and print alignment. Minor irregularities in weave, yarn thickness, or illustration placement do not qualify as defects. Manual production differs from machine-made uniformity.
Return and refund eligibility applies only to orders placed through the official Giftyne website. Orders purchased through offline stores or third-party platforms are not covered under this policy.
Return & Exchange Window
Customers may request a return or exchange within 5 days of delivery. Requests must be submitted within 3 days from the delivery date using the official support email listed on the website.
An unboxing video recorded at the time of package opening is mandatory for all return, refund, or exchange requests. The video must clearly show sealed packaging, product condition, and any visible issues.
Damage, missing items, or manufacturing defects must be reported within 48 hours of delivery.
Product Condition Requirements
Returned items must meet all of the following conditions:
- Product remains unused and unwashed
- Product remains unaltered and undamaged
- Barcode and MRP tags remain intact
- Packaging remains in a saleable condition
Giftyne reserves the right to inspect and determine post-purchase damage or usage before approving refund or exchange requests.
Reverse Pick-Up Policy (India Only)
Giftyne offers reverse pick-up service for eligible Indian PIN codes. Reverse pick-up is arranged within 3-5 business days from approval of the return request. Customers must pack returned items securely to prevent transit damage. The order number must be included in the email subject line to expedite processing.
Customers must notify Giftyne within 24-48 hours if reverse pick-up fails. Failure to report within this window may limit investigation with the courier partner. Certain PIN codes may not support reverse pick-up. Customers in such areas must self-ship the product to the return address mentioned on the invoice.
International orders are not eligible for reverse pick-up service. If a self-shipped package is lost in transit, refund eligibility does not apply.
Exchange Processing Timeline
Exchanges are processed after physical inspection of the returned product. Replacement orders are dispatched within 7-10 business days after inspection approval. Availability of replacement items depends on stock and production schedule.
Refund Processing
Refunds are initiated only after the returned shipment is physically received and approved after quality inspection.
Prepaid Orders (Credit Card, Debit Card, UPI, Net Banking)
Refunds are issued to the original payment method. Bank processing timelines generally range between 7-15 business days after initiation.
Cash on Delivery (COD) Orders
Refunds for COD orders are processed through one of the following methods:
- Bank transfer to the registered customer account
- E-voucher or gift credit valid for future purchase
Refunds cannot be issued to third-party bank accounts. Bank account name must match the order name. Cash refunds are not available for COD orders.
Non-Refundable Situations
Refunds will not be issued under the following conditions:
- An incorrect or incomplete delivery address was provided
- Three failed delivery attempts by the courier partner
- Package refusal by the recipient
- Self-shipped return lost in transit
Refund approval depends on compliance with stated timelines and product condition checks. Giftyne processes refunds and exchanges through a structured inspection and verification system aligned with manual production standards.